Privacy Notice for clients

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint. Please see the section on ‘Your rights’ for more information.

What is a Privacy Notice

A ‘privacy notice’ is a statement issued by an organisation which explains how personal and confidential information about clients is collected, used and shared. This privacy notice is issued by Inter-County Nursing & Care Services Ltd in relation to the information we collect about you as part of our responsibilities as a provider of care services and is part of our commitment to ensure that we process your personal information/data fairly and lawfully.

Why we have issued this Privacy Notice to you

By issuing this privacy notice, we demonstrate our commitment to openness and accountability. We recognise the importance of protecting personal and confidential information in all that we do, and take care to meet our legal and other duties, including compliance with the following:

Who we are and what we do

Inter-County Nursing & Care Services Ltd (Inter-County) is a privately owned company providing domiciliary care and support services to people aged 18 and over in West Sussex and Dorset. We also provide staffing support to organisations such as Care Homes, Nursing Homes and NHS hospitals. Our service is managed from three offices, located in the following areas: Chichester, Rustington and Christchurch. 

Our staff have a wide range of skills and expertise and provide care services to over 150 people across the three locations. The administration of payroll, invoicing and finance is managed from our Head Office, based in Milton Keynes.

We are registered with and regulated by:

In order to manage regulated services, our managers are also required to be registered with the Care Quality Commission

Your personal information

In order that we can provide care and support services to the people we support we collect and use certain personal information about you.

Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).

As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (“GDPR”), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.

As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:

  1. used lawfully, fairly and in a transparent way.
  2. collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. relevant to the purposes we have told you about and limited only to those purposes.
  4. accurate and kept up to date.
  5. kept only as long as necessary for the purposes we have told you about.
  6. kept securely.

If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please send an email to, write to Data Control Officer, Inter-County Nursing & Care Services, The Old Court House, 20 Simpson Road, Milton Keynes, MK2 2DD or call 01908 379148.

Please note when we refer to:

How we collect your information

When you enquire about our care and support services and during the course of providing care and support services to you we collect the following personal information when you provide it to us:

Information collected from other sources

We also obtain personal information from other sources such as:

How we use your personal information

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file

We use your personal information to:

Who we share your personal information with

We regularly share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.

We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.

We use a limited number of external organisations to support the administration of the service, including duty rosters, care planning and IT services. These companies are based within the European Economic Area and all services are provided under specific contractual terms, which are compliant with UK data protection legislation.

We will not share, sell or trade your personal information with any other third party.

We will ask your permission to use personal data on any social media or marketing platforms and will obtain your written consent before doing so.

Whether information has to be provided by you, and if so why

The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.

The provision of your name, home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

Serious Incidents: 20 years

Non-serious Incidents: 10 years

Notifiable Diseases: 6 years

Use of restraint or Deprivation of Liberty: 3 years

Reasons we can collect and use your personal information

We rely on the following grounds within the GDPR:

as the lawful basis on which we collect and use your personal data and special category data (such as your health).

Your rights

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

Keeping your personal information secure

We have appropriate security measures in place, including the use of encryption technologies, to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Transfer of information outside of the EEA

Countries outside of the European Economic Area (EEA) do not have the same data protection laws as the United Kingdom and EEA and as a result, access to our website or social media functions such as Facebook, Twitter or Instagram is not limited to the EEA. Any use of your personal data such as photographs, videos or sound recordings will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information (as permitted under Article 49 of the GDPR). We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

If you would like further information please contact us (see ‘How to contact us’ below).

How to contact us

If you would like to exercise any of your rights, please:

You can also find details of our registration with the Information Commissioner online here:

Our ICO registration number is Z6318171

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 14 May 2018.

We may change this privacy notice from time to time, when we do we will inform you via letter

Do you need extra help?

If you would like this notice in another format, for example: audio, large print, braille – please contact us (see ‘How to contact us’ above).

Don't take our word for it

Please take a moment to read what the regulators of all care services have to say about us

The quality of our care and the welfare of our clients is our upmost priority - our reputation, testimonials and family relationships reflect that. We are also proud of our professional standards and qualifications, in particular by the Care Quality Commission. This body oversees fundamental standards in the care sector, using information, evidence, interviews and peoples experience. You can read more on the fundamental elements which we strive to exceed and excel in everyday.